How Our Pricing Works
Transparent, fair pricing with no hidden fees
Time
Billed per hour or per service appointment. You only pay for the time we spend solving your problem.
Labor
Hands-on work by our technicians. From troubleshooting to installations, every task is handled by experienced professionals.
Materials
Parts, cables, and hardware sourced and installed by our team. Equipment we provide with a custom warranty may include a markup.
How Services Are Billed
Most Services
Billed per service appointment or per hour, whichever makes more sense for the job. We always provide a clear, upfront quote before work begins.
Networking & Configuration
Billed per hour or per floor for larger spaces. Complex setups like multi-floor wiring or enterprise networking are scoped individually.
Emergency & After-Hours
Emergency calls are billed at 150% of the base hourly rate with a 1-hour minimum, even for quick fixes.
Travel
Free travel is included for all on-site appointments within a 30-mile radius of our Westfield headquarters. No trip charges, no mileage fees.
Payment Methods
We accept debit and credit cards, ACH transfers, and cash. Invoices can be paid online through our payment portal. We do not accept checks.
Project Discounts
For larger projects, we offer discounted project-based pricing that can save you money compared to hourly billing.
Whether that's a flat project price or hourly billing, we'll recommend whichever option costs you less.
Service Contracts
Monthly or yearly contracts available. Contract customers pay less per service appointment during the contract term.
Every contract is custom-tailored to your business needs. No cookie-cutter plans. We build the agreement around how you actually use IT support.
Policies
Late fees: Payment is due upon receipt. Invoices unpaid after 7 days are subject to a $25 one-time late fee plus 10% of the remaining balance per invoice.
Cancellations: Cancellations are free up until the technician arrives on-site. No-shows or cancellations made after the technician has arrived are subject to a $100 fee.
Get a Free Quote
Every job starts with a free consultation and a clear, upfront estimate. Tell us what you need and we'll get back to you. No obligation, no surprises.